November 01, 2007 - Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.
July 01, 2007 - New developer toolkit technology and intelligent edge devices and the falling cost of tags and sensor hardware are shortening the expected time to positive ROI. This benchmark report demystifies the technology options, reveals the ROI, and provides a roadmap to best practices in the development, management and optimization of an RFID solution.
May 01, 2008 - Akamai, with Stream OS, provides a streamlined video distribution workflow and a scalable, global distribution platform to get more media to market, faster than ever.
Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
June 01, 2008 - The 100% Web-based Asset Managment module can stand alone or integrate with other ProcureIT components to let you manage the entire lifecycle of assets, such as equipment, furniture, facilities, and machinery.
September 01, 2008 - This white paper examines the importance of improving a company’s capabilities in creating visibility into asset performance so that management can streamline processes and make better decisions that will ultimately deliver superior corporate results.
Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
May 01, 2008 - This study, which was commissioned by SAP in cooperation with Axon Solutions Inc., found that most respondents believe there will be some re-settling of MRO operations internally versus outsourcing during the coming five years.
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